Chinese (Simplified, China)
Chinese (Traditional, Taiwan)
English (United Kingdom)
When is my account due?
Accounts / Billing
As a reminder
... all accounts are prepaid, due and payable on (or before) your billing date.
Simply click the link in any of the invoice notices you received in order to make a payment (or re-activate) on your account.
Billing date: invoice emailed and due on receipt (if you already have a credit card on file, your payment is automatically processed, and a payment receipt is emailed to you).
If payment cannot be processed, a
due notice is emailed.
1 day after billing date: overdue notice is emailed (failed payment is retried).
days after billing date: pending suspend notice is emailed (failed payment is retried).
5 days after billing date: inbound and outbound calls are suspended (failed payment is retried /
pending cancellation notice is emailed).
20 days after billing date: account is closed and phone number released.
Article ID: 83
Created: April 14, 2018 at 12:04 PM
Modified: April 14, 2018 at 12:05 PM
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